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VAYON Legal Center
Support Policy
Vayon provides a governed path for product questions, account assistance, and production incident reports.
- Version
- 1.0
- Effective date
- 25 August 2026
1. Requesting support
Use the Vayon contact form and include the affected workspace, approximate time, workflow, and visible diagnostic. Never submit passwords, API keys, recovery codes, or other secrets.
2. Incident priority
Security concerns, unavailable production workflows, billing failures, and suspected data-isolation issues receive priority review. Feature questions and configuration guidance are handled according to the customer’s support arrangement.
3. Service evidence
Resolution may require request or correlation identifiers, provider status, audit history, and sanitized logs. Response or restoration targets are contractual only when stated in an applicable order or service agreement.
Questions can be submitted through the VAYON contact form or to legal@vayon.online when configured.
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